Last updated: June 2026
This Refund & Cancellation Policy ("Refund Policy") explains how token purchases, subscriptions, tips, and other charges on LustLink (operated by Ganso Gordo Producciones LLC) can be refunded, cancelled, or disputed. It is incorporated into our Terms of Service.
Credit-card and bank-card charges will appear on your statement with a descriptor that includes the payment processor and the LustLink brand (e.g., EPOCH.COM*LUSTLINK or similar). The exact descriptor in effect for your transaction is shown on the checkout page at the time of purchase and printed on your receipt email.
LustLink uses a token economy. When you buy tokens, the tokens are delivered to your account instantly and have no cash value outside the Platform. Once tokens are spent — to tip a Creator, unlock content, enter a private show, or pay for any other digital good — that transaction is final because the digital good has been delivered.
Unspent tokens may be refunded to the original payment method (less any processor fees that are non-refundable to us) within thirty (30) days of purchase if you have not used the Platform's paid services. Use of the Platform's paid services within that window waives the refund right except where required by law.
If you are a consumer in the EU, UK, EEA, or Switzerland, you have a fourteen (14) day right of withdrawal for distance contracts. However, under Article 16(m) of the EU Consumer Rights Directive (and the equivalent UK Consumer Contracts Regulations), this right does not apply to digital content that has begun to be delivered with your express prior consent and acknowledgement that the right of withdrawal is thereby waived. At checkout, when you tick the consent box you give that consent and waive that right for tokens that have been delivered to your account. For tokens that have not yet been spent, you may still request a refund within fourteen (14) days at no charge.
Subscription-based purchases (e.g., monthly Fan Tiers, when offered) are recurring until you cancel. Each renewal charge is preceded by a reminder email at least three (3) days in advance (where required by local law, this notice is at least seven (7) days). To cancel:
Cancellation stops the next renewal. Your subscription benefits continue until the end of the term you have already paid for. Pro-rated refunds for the unused portion of the current term are not offered except where required by law.
Token purchases made via direct payment methods (Zelle, Mexican Bank Transfer, NOWPayments crypto) are reviewed and approved manually by our team. If a direct payment is rejected (for any reason — incorrect amount, KYC fail, suspected fraud, etc.) the funds are returned to the originating account within five (5) business days, less any wire / network fees imposed by the rail. Confirmed direct payments follow the same refund rules as card payments (§3 and §4).
If you see a charge from us that you did not authorize, was duplicated, or is in the wrong amount, email billing@lust-link.net within ninety (90) days of the charge with:
We acknowledge requests within two (2) business days and resolve them within ten (10) business days. If approved, refunds post to the original payment method within five to ten (5–10) business days depending on the processor.
We strongly prefer that you contact us first; we will almost always resolve a legitimate billing issue faster than your card issuer can. If you file a chargeback without first contacting us at billing@lust-link.net, it is a material breach of our Terms of Service and we may, in our sole discretion:
We honor chargebacks initiated through valid statutory consumer-protection regimes; we contest only chargebacks that lack a documented basis.
When tokens that were already credited to a Creator are refunded or successfully charged back to the viewer, the Creator's available earnings balance is reduced by the corresponding amount (the Creator's 90% share plus any platform-fee accounting), per the Creator Agreement. This is automatic and applies to all refund channels. If a Creator's earnings balance is insufficient at the time of a refund/chargeback, the deficit is recovered from future earnings before any further payout is released.
If you disagree with how we resolved a refund request, you may escalate by emailing legal@lust-link.net. The dispute-resolution provisions of our Terms of Service (governing law, jurisdiction, and arbitration / class-action waiver) apply to refund-related disputes.
Billing & refund questions: billing@lust-link.net
Legal escalation: legal@lust-link.net
Mailing address:
Ganso Gordo Producciones LLC
Attn: Billing
732 S 6th St Ste R
Las Vegas, NV 89101
United States
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